eCommerce News

Legacy Software Giants Finally Embrace the Cloud

Bill Loumpouridis

Bill Loumpouridis

Why did it take so long for Oracle, SAP, and Microsoft to truly embrace the cloud?

Business models are funny things. In the Internet Age, the right business model at the right time can catapult a company to fame and fortune practically overnight. Groupon, Zynga and others are a testament to this. Similarly, the inertial drag of an antiquated business model can be the root cause for the rapid demise of others. The tech industry is littered with many flameouts like Palm and RIM.

The obstacles that legacy, premise-based software vendors face to Cloud presence are not so much technical, as they are strategic and logistical. Channel sales and distribution models, which make up the bulk of sales for large legacy independent software vendors (ISVs), rely on one-time payouts for software licenses for their viability. These ISVs have bridged the gap in the short term by slapping “Cloud” stickers on their software CDs and providing financed leases to their software and then passing on the cost of the financing to their customers.

Another strategy is to hedge; buy a cloud company and live in both worlds simultaneously. SAP, with its purchase of Success Factors, and Oracle, with its purchase of RightNow, are buying access to Cloud distribution strategies as much as they are buying technology and customers.

2011 will be remembered as the year these slumbering giants finally woke up to the promise and potential of Cloud technology. Buying their way in is the only way to play catch-up, and that’s great because I hear that Larry Ellison throws great parties. The challenge in harmonizing these disparate architectures into holistic solutions, however, will be formidable.

The $30,000 Limited Edition iPhone 4

Bill Loumpouridis

Bill Loumpouridis

In case you missed it, over the summer Gresso announced the release of a diamond-encrusted iPhone 4.

While there is always a market catering to the egos of hyper-rich, it made me realize that what Apple has done is democratize technology on a level that is absolutely unprecedented. If Warren Buffett decided to spend his entire fortune tomorrow to find a  “better” cell phone, he could not buy a better cell phone with better apps. He could buy a better case from Gresso, but the phone itself is the same one that you or I could buy at our local Verizon or AT&T store. This is the same phone that will be obsolete in 2-3 years because of the amazing innovation machine that Apple sustains.

That’s democratization.

It’s not just the phone itself, either. It’s the access to continuous innovation. The App Store ecosystem is an unprecedented cauldron of curiosity, innovation and genius. While I’m using Apple as the poster-child for democratization, the same is absolutely true of the mobile phones included in the Android ecosystem.

In many ways the Cloud has done the exact same thing for Enterprise IT. For the first time companies with small IT budgets have economical access to Cloud-based infrastructures and applications worth billions. They have access to the greatest security expertise on a time-shared basis. While the milk is not free, it’s silly to even consider buying the golden calf.

Is building out a new corporate data center the moral equivalent of purchasing a $30,000 Gresso iPhone? In most cases, my opinion would be yes, it is. There is a reason that cloud infrastructure companies like Rackspace and GoGrid are displacing corporate data centers: for most businesses, the subscription model for infrastructure is far more economical and enabling than traditional on-premise solutions. And access to the constant innovation for load balancing, performance and security represents democratized access on an unprecedented scale. Far too appealing to pass up.

How’s Your Start-Up Going?

Bill Loumpouridis

Bill Loumpouridis

I’m always invigorated by the energy, enthusiasm and out-of-the-box thinking I find at start-up events. The most recent Founder Showcase event I attended in the Bay Area did not disappoint. A bonus for me was that I got to meet one of my heroes – Mark Suster, whose blog I consider one of the finest in the start-up world.

In my own recent blog entry, Spontaneous Ecosystems, I wrote about the fact that “what you get in Web 2.0 is that the barrier of entry goes to zero”. At the Founder Showcase Naval Ravikant’s killer keynote elaborated on this point by describing the current era as the “age of fee leverage”; meaning it has become so inexpensive to start a company that “everyone has done it.”  Leverage in this case is defined as access to cheap “capital, labor, and machines.” The access to “machines” being provided by cloud providers such as Amazon have become ubiquitous. Nearly every startup that I spoke to at the Showcase is using Amazon Web Services (AWS) as their technology platform. In addition to AWS, other IP Platforms mentioned by Naval include Apple’s iOS and Facebook Connect, both of which have spawned ecosystems of a scale unimaginable a few short years ago.

It is really stunning how much Cloud Computing has completely democratized the technology startup landscape. It’s almost like in LA, where 80% of the population is working on their screenplay. Even here in the Midwest, newsletters like Tech Cocktail and Flyover Geeks tirelessly promote countless local start-ups on a weekly basis. I truly believe that we are at an unprecedented age for developing the next big idea. The only barriers to entry left are self-made: fear, uncertainty and doubt.  Beyond that, The Cloud presents no limits.

Mobile Me, Mobile You

Bill Loumpouridis

Bill Loumpouridis

How does Apple keep doing it?  I recently read an article about how Apple is the most undervalued company in America. We’ve come a long way from the time when there was general agreement with my hero Andy Grove talking about the evils of vertical integration he describes in his book, Only The Paranoid Survive – where hardware and software on a device are controlled by a single vendor. I guess Apple proves that vertical integration is fine after all. Especially if your vertical is…everything.

Personally, I abandoned PCs about 3 years ago, and EDL standardized on Apple Macs about 18 months ago. I was a late adopter of the iPad, although I did buy a handful of the devices for our technical staff to play with. Now with the advent of the iPad 2 and iCloud, we are unveiling CloudCraze – iPad Edition, a client application built natively on the iPad.

This is a major step forward for any organization looking to enable a mobile workforce with an enterprise-class, secure and completely un-tethered eCommerce experience. We’re happy to be announcing this application the same week that Apple is announcing iCloud.

Gehry vs. Wright Part Two – What Does Architecture Represent?

Bill Loumpouridis

Bill Loumpouridis

Semantics play a powerful and important role in our projects.  The terms “portal,” “customer relationship management (CRM)” and even “customer” (versus end-user or channel partner) can have widely divergent meanings. Thus, every new project requires an early level-set on definitions for these and other relativistic terms.

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Cloud platforms : Force.com v/s Google app engine v/s Amazon

Whenever I read about the future and current trends in technology, the word “cloud” is always there. Being a cloud computing and SaaS consultant I tried to compare the top three well known platforms on the basis of the top two critical issues which may be considered by an IT manager working to carry out a pilot application project in the “Cloud”. More >

Our heads are in the cloud: Dreamforce 2010

Salesforce.com’s annual Dreamforce conference was held in San Francisco the week of December 6-9, 2010. EDL, a gold sponsor for the second year. The booth included contortionists dressed in cloud morph suits which drew continuous large crowds. At the booth, EDL representatives were discucssing and demonstrating the new CloudCraze 2.0 and Service Cloud 2 integration for prospective customers. We attracted many conference attendees to our booth and had the opportunity to “WOW”them with our eCommerce and customer service offerings.

The energy of the event was immense and intense and the convention center was packed with both current salesforce.com customers and prospects who were eager to learn more about taking full advantage of their CRM system and learning about the power of saleforce.com’s Force.com development platform. The attendees at this conference were truly eager to learn all that there was to know about salesforce.com and cloud computing. While  talking to and observing many of the attendees, I  found that there were basically two types of attendees at this event:

Group A: This group represents the customers who view saleforce.com solely as a CRM system, with their company utilizing it strictly to communicate and manage their customer information. After speaking with numerous customers in this group, I found that many of them still shared a common need – to have visibility between their leads and their sales and support centers.

Group B: These are the customers who truly want understand all that salesforce.com offers and are excitedly looking for what they can “DO next” in terms of applications and sales force optimization.

When people from Group B approached the booth and I would demonstrate CloudCraze 2.0 or Service Cloud 2 integration for them, they were in awe. They truly understood the benefit of having one “repository” for all pertinent aspects for their company from lead generation to order fulfillment and then onto the service center, with the Service Cloud 2 offering. The enterprise-class customers were shocked with the short time required to build, having experienced how long it took to build solutions this robust with an on-premise solution.

As I dive deeper into solution architecture, it is easy to understand why one would want a single portal to control all of a company’s information since the integration of information is often difficult and trying. It is also problematic to maintain so many moving parts, which must all be working together toward a common end goal. It becomes apparent that it is also quite costly and inefficient to train employees on so many different platforms.

Another common theme that I noticed as I began to truly ponder CloudCraze, EDL Consulting’s eCommerce solution built natively on Force.com, was that many companies which are product companies by nature, were beginning to develop “light” versions of their own product on Force.com as well. However, they were not prepared to take the plunge and holistically develop their product on the platform in its entirety, but instead were developing smaller versions for the AppExchange. What this suggests is customer interest in native Force.com applications. Each company that I spoke with who had developed this lighter version of their product, discussed the road map for their AppExchange product and in essence, how it would/could become as robust as an enterprise-class product.

It seems most logical to me that a consulting company with ten years of deep eCommerce experience be the ones to develop a product to derive the benefits in both development and implementation. The need for natively built applications is continuing to grow and as other eCommerce solutions begin to develop their “shopping carts” into more robust solutions, CloudCraze will continue to develop strategically, remaining ahead of the curve.

Frank Gehry vs. Frank Lloyd Wright – “Frank” talk about Cloud Architecture

Bill Loumpouridis

Bill Loumpouridis

Frank Gehry built a reputation for challenging our core beliefs around what buildings should look like and the role of design. His work is often described as “Deconstructivist,” which means he reduces his creations to be more of a reflection of the tension that binds atomic elements vs. the singular “harmonic” whole of a Frank Lloyd Wright conception.

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Cloud Barbarians at the Gate

Bill Loumpouridis

Bill Loumpouridis

Cloud computing is empowering small business innovators with business tools that can be implemented with extraordinary speed and cost effectiveness. These innovators are now crashing down the gates of their larger competitors with superior customer service, product innovation and business agility. More >

When Configurators Go Bad

A while back I had an interesting experience.  As one of the consultants at EDL Consulting who helps clients sells their products using a “configurator” I had the opportunity to be an end user.  I had to order a new computer system for my home so I went to the website of a large computer vendor (which shall not be named). It was a typical inquiry-to-cash process for this company: pick your hardware, pick your software, add accessories, get credit card info, etc. More >